Service Police

FAN DISPLAY ("we" and "us") is the operator of ( ("Website"). By placing an order to us you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Generally FAN DISPLAY can process shipment at a 7 days lead-time, meanwhile subject to stock availability. We try to maintain accurate stock counts on our factory but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2.Shipping Costs

FAN DISPLAY offer EXW service, but help to arrange shipment with charge, shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase, but FAN DISPLAY do not have tracking service and take no responsibility upon departure, FAN DISPLAY will help client to claim from logistic if any shipment delay and damage under selected logistic terms, and provide essential evidence.

3. Returns

3.1 Warranty Returns and Replacement

FAN DISPLAY will happily honor any valid warranty claims, provided a claim is submitted within 3 days of receipt of items.

Customers will be required to pre-pay the return shipping, and FAN DISPLAY will take over the cost of shipping back with the repaired or replacement items.

Upon return receipt of items for warranty claim, you can expect FAN DISPLAY to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a)repaired items

(b)a replacement item sent to you (if stock is available)

Once warranty claim is confirmed not align with warranty terms, FAN DISPLAY will contact customer to review further action, and cost (include shipment) will be charged base on selected service.

4.Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days.

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 45 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

FAN DISPLAY will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Items Out Of Stock

If an item is out of stock, we will review schedule and dispatch solution with clients.

4.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link or number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax excluded in the price, customer will need to handle importation tax base on local custom police.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customers expense, cost will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched, 20% handling cost will be charged.
If an order has already been dispatched, we will not accept cancellation and cost will not refund.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Contact us

  • F2 10B Taihua Wutong Island,Hangkong Rd,Bao’an district,Shenzhen China
  • +(86) 18676692848
  • +(86) 0755-27801436


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